WhatsApp Business
Your One-click Gateway to
More Sales, Higher Conversions
Customers are Skipping Emails and Order Forms for WhatsApp Chats. Let’s Meet Them There.
From Lenovo to Mercedes and Zendesk, 300 million businesses gave their customers the option to WhatsApp them by the end of 2023. The result? Further reach, higher customer satisfaction, and more revenue. As convenience becomes a higher indicator for customer spending, with all else equal, the fastest route to purchase wins.
For 30% of the world’s population, it doesn’t get faster than WhatsApp.
Multimedia content support, quick responses, catalog viewing, real-time voice, video, and message, and order/payment support makes WhatsApp Business the new standard for B2C communication. Secure end-to-end encryption makes customers feel more confident sharing sensitive information, and daily usage rates mean over 98% of your marketing messages get read.
CLICK. CHAT. CHECKOUT.
Direct messaging is just an add-on for most social media apps, but WhatsApp’s Business Services were engineered for personal connections. 2 out of 3 users who communicate with sellers on the platform feel higher levels of familiarity and trust. Marketers pay thousands for similar results.
A Click to WhatsApp button on your website or social media offers a seamless switch across apps, and gives audiences the option to save your number immediately – all while generating 50% higher click-through, 20% higher conversions, and a 27% sales boost on average.
WhatsApp Business Messaging:
The Future of eCommerce
Marketing. Sales. Customer Service. And more.
Global Reach
With a projected user base of 3.14 billion by 2025, WhatsApp is the world’s most popular messaging platform and still growing. Chances are most of your target audience already uses WhatsApp. Why aren’t you?
Full-Service Features
Create image catalogs of products and services, send welcome messages and automatic replies, run marketing campaigns, respond to queries, get discovered, and create a web page, all in one place.
Real-Time Insights
See what your customers are responding to with insights on messages sent, delivered, and read. Make more informed decisions on how you structure ads, and which upsells to push based on interest.
Cost Effective
Compared to other B2B and B2C options, WhatsApp Business is more affordable, intuitive, easy to set up, and gets you closer to your customers with far less effort. It’s perfect for even the smallest businesses.
Powerful Engagement
On an app meant for personal conversation with family and friends, it’s easier to build customer trust, loyalty, and satisfaction. Information on previous customer orders and preferences is all in one place.
Growth-Compatible
WhatsApp’s Messaging Services are robust enough to handle client communications with businesses of all sizes. Accounts can be managed simultaneously from multiple devices.
When scrolling products on Facebook, Instagram, TikTok, or official websites, a link to your WhatsApp Business account could be the split-second deciding factor between you and a competitor. Don’t get left behind.
Nexus SMS: Your WhatsApp Business Partner
Here’s how we help you elevate and grow
Find Key Customer Information, Fast
WhatsApp Business’ instant chat filter allows you to search for keywords, images, and links without scrolling aimlessly through dozens of your most recent messages. This significantly decreases response times.
Broadcast Deals, Discounts, and More
With a 98% open rate and 57% conversion rate on average, there’s a high chance of your messages being opened AND actioned. Customers who have taken the time to reach out have a much higher sale-close potential.
WhatsApp Business is Growing
Revenue generated through WhatsApp Business surpassed USD 2 billion in 2023, and that figure is only getting higher. 39% of users prefer it for customer service, 54% for order tracking and delivery, and 64% to ask for more info. Don’t miss out on that audience.
Secure Communication
Protect sensitive customer information such as delivery addresses and payment information, and build trust by taking advantage of WhatsApp Business’ world-class end-to-end encryption and authentication services.
Verified Setup and Support
As an official WhatsApp Business Partner, Nexus SMS has been onboarded to help you integrate WhatsApp’s Business Messaging Services and provide on-the-ground support and issue resolution.